Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 24 to 48 hours.
Store at room temperature in a pantry or other dark space.
Saffron is best for up to 2 years after purchase.
Domestic US Economy Shipping is $5 for all US orders up to $100 and free for orders over $100.
Yes, please include the note in the checkout section "Special instructions for seller," and we'll write a personalized note for you!
Tracking information normally takes 1-3 business days to appear. If it has been 2 weeks since your order and there is still no update, we will resend the package to you.
Lemonfair Saffron Co.'s goal is to provide our customers with the highest quality goods.
In the rare event that your package is lost or damaged in transit, please contact us at email@example.com and we will make it right.
If you aren't happy with your order, email us at firstname.lastname@example.org within 14 days of receiving it and we will provide a return label- we can accept returns for unopened, unused spices and non-food items. We cannot accept returns of opened spices due to food safety protocols. Customers are responsible for all shipping costs for returns.
We are unable to offer refunds for items that are returned to us in anything less than like-new condition.